We know that waiting for an order can feel like the longest part of shopping online. That’s why we keep our shipping process simple, predictable, and transparent from the moment you check out. Whether you’re in Denver or Toronto, here’s exactly how your package moves from our warehouse to your door.
Order Processing Time
Orders placed before 5:00 PM EST on a business day are processed the same day. Orders that come in after that cutoff, or on weekends and holidays, are processed the next business day. Processing includes verifying your payment, pulling your items, and packing them for shipment. Most orders leave our facility within one business day, though high-volume periods can add a short delay. If something about your order needs a second look, we’ll email you before we ship.
Shipping Methods and Carriers
We work with established carriers to get your order where it’s going. Depending on your location and the size of your package, your order may ship through USPS, UPS, FedEx, or a regional carrier. When your order leaves the warehouse, we assign the carrier that offers the most reliable service for your address. You’ll see the carrier name in your shipping confirmation email.
Delivery Timeframes
We currently ship to the United States and Canada. Estimated delivery windows after your order ships are:
- United States: 6 business days
- Canada: 7 business days
These windows cover business days only and don’t include weekends or holidays. Remote or rural addresses may take a little longer. If your tracking hasn’t updated in a while, that’s usually normal in transit, but you’re welcome to reach out and we’ll look into it.
Shipping Costs and Free Shipping
Shipping is free for orders shipped to the United States and Canada. There’s no minimum order value and no membership needed. What you see at checkout is what you pay for shipping: nothing. For remote or hard-to-reach areas, the carrier may apply an additional delivery fee. If that happens, we’ll contact you before your order ships so you can decide how to proceed.
Order Tracking
Every order includes package tracking. Once your order ships, we’ll email you a tracking number and a link to follow its progress. You can check the status any time, and you’ll get updates as your package moves through the carrier’s network. If you don’t see a tracking email within two business days of ordering, check your spam folder first, then contact us and we’ll resend it.
International Shipping
Right now, our shipping service covers the United States and Canada. We don’t currently ship to other countries, but we’re working on expanding. If you’re outside these two countries and want to know when we’ll reach your area, send us a message and we’ll keep you posted.
Delays and Customs
Weather, carrier backups, and customs reviews can occasionally slow a shipment down. For Canadian orders, your package may be reviewed by customs before it’s released for delivery. Any duties or taxes assessed by customs are the responsibility of the recipient and aren’t included in your order total. If a delay affects your delivery window, we’ll let you know as soon as we hear from the carrier.
Undeliverable Packages
Sometimes a package can’t be delivered because the address is incomplete, no one is available to receive it, or the carrier can’t access the location. If your package is returned to us as undeliverable, we’ll contact you to confirm your address and arrange a reshipment. Depending on the carrier’s policy, a second shipping charge may apply. To avoid this, please double-check your address at checkout, especially apartment or unit numbers.
Packaging for Fragile Items
If your order includes something breakable, we add extra padding and protective wrapping before it goes in the box. We’d rather use a little more material than have you open a damaged package. If anything arrives in less than perfect condition, contact us within 48 hours of delivery with a photo, and we’ll make it right.
Questions About Your Shipment
If you have a question about where your order is or how it’s being handled, reach out through our contact page. Include your order number so we can pull up the details quickly. We’re a small team based in Denver, and we answer every message ourselves.