Returns & Refunds

We know that buying online means trusting a store you can’t walk into. That’s why we keep our return policy simple: if something isn’t right, you have 30 days from the delivery date to send it back, and we’ll cover the return shipping. You get a full refund to your original payment method, usually within 3 to 5 business days after we receive the item.

Summit Retail Group has run addeeq.wicaqk.com since 2019, and we’ve handled thousands of returns. We’d rather make the process easy than make you fight for it.

Return Window

You have 30 days from the date your order is delivered to start a return. We count from the delivery date shown in your tracking information, not the order date. If your package arrived later than expected, we use the actual delivery scan.

Returns started after the 30-day window may still be reviewed on a case-by-case basis, but we can’t guarantee approval. If you’re close to the deadline, send us a message and we’ll note your intent to return.

Condition of Items

To qualify for a full refund, items must be:

• Unused and in the same condition you received them
• In the original packaging, with tags, inserts, and manuals included
• Free of signs of wear, washing, or damage caused after delivery

If an item comes back used or without its packaging, we may issue a partial refund or decline the return. We’re not strict for the sake of being strict — we just need to resell or restock what comes back.

Non-Returnable Items

Some items can’t be returned for safety, hygiene, or customization reasons:

• Personalized or custom-made items (engraved, monogrammed, or made to your specifications)
• Opened personal-use products where hygiene matters, such as skincare, cosmetics, oral care, and grooming tools
• Intimate apparel, including underwear, swimwear, and bodysuits, if the hygiene seal is broken
• Perishable goods and items with an expiration date
• Gift cards and downloadable digital products

If you’re unsure whether something falls into one of these groups, ask us before ordering. We’ll tell you straight.

How to Start a Return

Here’s the step-by-step:

• Email our support team with your order number and the item you want to return. Tell us briefly why — damaged, wrong item, changed your mind, or something else.
• We’ll reply within one business day with a prepaid return label and instructions.
• Pack the item in its original packaging, include any accessories, and attach the label to the box.
• Drop the package at the carrier listed on the label. Keep your receipt or tracking number.
• Once we receive and inspect the item, we’ll send you a confirmation email.

Please don’t ship returns to our Denver office address. The prepaid label routes to our returns center, and packages sent to the office may be delayed or refused.

Refund Process and Timeframe

After we receive your return, we inspect it within 1 to 2 business days. If everything checks out, we issue a full refund to your original payment method. Refunds take 3 to 5 business days to appear, depending on your bank or card issuer.

You’ll get an email when the refund is issued. If you paid with a gift card or store credit, the refund goes back to that same balance. Shipping charges from the original order are refunded when the return is due to our error, such as a wrong or defective item.

Exchanges

Need a different size, color, or a replacement for a damaged item? We’re happy to exchange. Start the return the same way, and tell us what you’d like instead. If the replacement costs more, we’ll send a payment link for the difference. If it costs less, we refund the difference to your original payment method.

Exchanges ship as soon as we receive the original item, usually within 1 to 2 business days. If you need the replacement faster, you can place a new order and return the original for a refund.

Return Shipping Costs

We cover return shipping within the United States and Canada. Every approved return comes with a prepaid label, so you don’t pay out of pocket. This applies to all return reasons — changed your mind, wrong size, or an item that arrived damaged.

If you choose a carrier or shipping method other than the one on our label, we can’t reimburse that cost. Please use the label we provide.

Damaged or Defective Items

If your order arrives damaged or doesn’t work as it should, contact us within 7 days of delivery. Send a photo of the item and the packaging if you can — it helps us file a claim with the carrier and fix the problem faster.

For confirmed damaged or defective items, we cover return shipping, send a replacement at no cost, or issue a full refund. You choose. We don’t ask you to pay for our mistake.

Questions

Reach our support team through the contact page on addeeq.wicaqk.com. We answer emails within one business day, Monday through Friday. Summit Retail Group, Denver, CO 80202.