Frequently Asked Questions
We get a lot of questions from customers across the United States and Canada, and we would rather answer them once, clearly, than have you dig around for information. Summit Retail Group runs addeeq.wicaqk.com from Denver, Colorado, and we have been shipping general merchandise to households since we started this store. Below are the questions we hear most often, along with straight answers. If yours is not here, our support team is one email away.
How long does order processing take?
We pick, pack, and hand off most orders within 1 to 3 business days. Orders placed on weekends or holidays start the clock on the next business day. If something you ordered needs a little extra time, we will email you rather than leave you guessing.
What shipping methods do you use, and when will my order arrive?
We ship with established carriers and choose the method based on your address and the size of your order. For customers in the United States, delivery typically takes about 6 days after processing. For Canadian customers, expect about 7 days after processing. Remote areas can add a day or two. You will see the estimated window at checkout before you pay.
Can I track my package?
Yes. Once your order leaves our warehouse, we email you a tracking number. You can follow the shipment directly on the carrier’s website. Tracking sometimes takes a few hours to update after the label is created, so if nothing shows up right away, check back a little later.
What payment methods do you accept?
We accept major credit cards and debit cards. All payment details are handled through encrypted checkout, and we do not store your full card number on our servers.
What is your return and refund policy?
You have 30 days from the delivery date to request a return. Items should be unused and in their original packaging. Once we receive and inspect the return, we issue the refund to your original payment method. Refunds usually post within 3 to 5 business days after we process them. Some items, such as final sale goods, cannot be returned, and we mark those clearly on the product page.
What if my item arrives damaged or is not what I ordered?
Send us a message with your order number and a photo of the item, and we will sort it out. Depending on the situation, we will arrange a replacement or a refund. We would rather fix a problem quickly than have you stuck with something that is not right.
How do I contact support?
Email is the fastest way to reach us. Use the contact form on our website or write to our support address, and include your order number so we can pull up your details. We answer messages in the order they arrive, usually within one business day.
Do you ship internationally?
Right now we ship to the United States and Canada. If you are outside those two countries, we are not able to take your order yet. We would rather say that plainly than take payment for something we cannot deliver.
Can I place a bulk or large-quantity order?
Yes. If you need a larger quantity than the website allows, reach out through our contact form with the item and the quantity you have in mind. We will confirm availability and shipping details before anything is charged.
How do you handle my account and personal information?
You can create an account to track orders and save your details, but it is not required to buy from us. We collect only what we need to process orders and improve the store, and we do not sell your personal information. You can ask us to delete your account data at any time by contacting support. Our full privacy policy covers the details.
Still have a question? Send it our way. A real person on our Denver team reads every message, and we are happy to help before you buy or after your order arrives.