Contact Us
We started Summit Retail Group in a small Denver office with a simple idea: make online shopping feel less like a gamble and more like a conversation. That’s why real people read every message that lands in our inbox. When you write to us, you’re reaching a team that knows the products, tracks every order, and answers questions directly. No phone trees, no runaround. Just a clear reply from someone who can actually help.
Whether you need an order update, want to talk wholesale, or spotted something on the site that needs a second look, here’s how to reach us.
Customer Service Hours
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Messages that arrive outside these hours are read the next business morning. We’re closed on weekends and major U.S. holidays, but your email still gets logged and queued.
Email Us — The Best Way to Reach Us
Email is our preferred contact method because it keeps every detail in one thread. Write to [email protected] and include your order number if you have one. We reply to most messages within 24 to 48 hours. If your note comes in on a Friday evening, expect a response by Monday or Tuesday.
Business and Marketing Inquiries
Partnerships, press, affiliate questions, and marketing proposals go to the same inbox with “Business” in the subject line. We review these separately from customer orders, so a clear subject helps us route your message faster. Please share a short summary of what you’re proposing and a link to your site or portfolio.
Wholesale and Bulk Orders
Buying in larger quantities for a shop, office, or event? Send us your list, estimated quantities, and delivery city. We’ll follow up with availability, lead times, and terms. Wholesale requests are handled by our Denver team and usually get a reply within two business days.
Mailing Address
Summit Retail Group
1600 Broadway, Suite 1200
Denver, CO 80202
United States
Social Channels
We’re setting up our social profiles and will list them here once they’re live. For now, email remains the fastest route to a real answer.
What to Include in Your Message
To help us respond quickly, please fill in these fields in the contact form:
- Full name — so we know who we’re writing back to.
- Email address — double-check the spelling; this is where our reply goes.
- Order number — optional, but it speeds up order-related questions.
- Subject — a short line like “Return request” or “Wholesale pricing.”
- Message — describe what you need in your own words. Screenshots or photos help if something arrived damaged.
We read everything and answer in the order it arrives. Thanks for reaching out — we’re glad you’re here.